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About our privacy policy

We are committed to your right to privacy and the protection of your personal information in accordance with all applicable privacy laws. This privacy policy (“Policy”) outlines how we manage your personal information. It also describes the type of information we hold and why, as well as how that information is collected, used and disclosed. We encourage you to check our website regularly for any updates to the Policy.

Why do we collect information?

We collect your personal information to continually provide and improve our products and services. We may collect your personal information so that we can effectively: 

  • Provide our products and services to you
  • Provide your details to third parties who sell our products and services
  • Administer and managing those services, including charging and billing
  • Research and develop our services
  • Gain a better understanding of your needs as our customer
  • Maintain and develop our businesses operations and systems

What information do we collect?

To provide our products and services, we may collect the following personal details:

  • Name
  • Email
  • Company
  • Date of Birth
  • Current and previous addresses
  • Telephone number
  • Payment details for the purchase of goods and services
  • Other information we consider necessary
  • Your location
  • Details of your activity on our site via analytics software

How do we collect this information?

In most cases, this personal information comes directly from you when you fill out a form, purchase our products or contact us. Other times we may collect this information in person, over the telephone, through our website or through publicly available sources of information.

Using your personal information

We collect your personal information so that we are able to provide our products and services to you with the highest possible quality of service. We may also collect your personal financial information to confirm your identity, to bill you for products & services and to show you targeted advertising across the internet. In certain situations, we may be required to pass your contact details on to third parties and and you authorise us to share your personal information in this way.

Storing your information

We store personal information both digitally and in paper. Your personal information’s security is incredibly important to us and we take reasonable steps to protect it from misuse or loss and from unauthorised access, modification or disclosure. We do this by:

  • Requiring our staff to maintain confidentiality
  • Imposing security measures for access to our computer systems
  • Ensuring we have control access to our offices.

Collecting sensitive information

Unless we have your consent, we will not collect information that reveals your racial or ethnic origin, political opinions, religious of philosophical beliefs or affiliations, membership of a political trade union, details of your health, disability, sexual orientation or criminal record.

We may however collect information of this nature in circumstances where it is:

  • Required by law
  • Necessary to provide our services

Cookies 

Our websites use cookies to track user traffic patterns and to better serve you when you revisit the website. You can set your browser to notify you when you receive a cookie, proving you with the opportunity to either accept or reject it. 

As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners then enables us to present you with retargeting advertising on other sites based on your previous interaction with First Press Coffee. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

Contacting Us

If you believe that we have breached your privacy rights in any way or wish to discuss any issues about our privacy policy you can contact us below or by emailing us at info@firstpresscoffee.com. If you’d like to opt out of any future communications from us, please send us an email to the address above and we will endeavour to have you removed from our databases.